Privacy Policy

This Privacy Policy explains how we use any personal data we collect, use or share when you use or contact Flossiwooz, or any of our third party social media sites, such as Instagram and Facebook.

We will fully comply with all applicable UK Data Protection and consumer legislation, including GDPR.

Ensuring your privacy is important to us and we will treat all your Personal Information as confidential.  While using our site or social media, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal identifiable information may include, but is not limited to your name ("Personal Information").  We will not request any sensitive data.  We will only use your personal information for the original purpose for which we collected it.

Data that may be collected about you includes:

• Name.
• Contact details: postal address including billing and delivery addresses, telephone numbers and email address.
• Purchases and orders made by you.
• Your on-line browsing activities on our website.
• Your communication and marketing preferences.
• Your feedback.
• Your location.
• Your correspondence and communications with us.

How we may use your personal data includes:

• Processing orders and providing services.
• Payment processing and fraud prevention.
• If you consent, to notify you of products, services or special offers that may be of interest to you.
• To administer this website.
• Providing customer support.

You have the right to opt out of receiving any promotional communications at any time.
We do not share your personal data with third parties except as described in this policy.  

We may share your personal information with (a) third party service providers; (b) business partners; (c) affiliated companies within our corporate structure and (d) as needed for legal purposes.  Third party service providers have access to personal information only as needed to perform their functions and they must process the personal information in accordance with the Privacy Policy.

How we may share information with service providers includes:

• Fulfilling orders and providing the services.
• Payment processing and fraud prevention.
• Providing customer support.

At Flossiwooz, we undertake to exercise all reasonable precautions to keep information supplied to us by our customers strictly confidential and secure.  Information supplied to us may be stored on a computer system for our own convenience, but will not be shared with or sold to third parties, other than to provide you with a service (as above) or fulfil our legal obligations.

Your data and third parties may be processed by the following organisations in the course of using our website or services:

• DHL - parcel courier
• Royal Mail - parcel courier
• ParcelForce - parcel courier
• Mailchimp - email newsletter sign ups
• IONOS - website and email host
• Stripe - payment gateway

Data storage

We will not retain your data for longer than necessary and only for the purposes set out in the Policy.  We undertake to exercise all reasonable precautions to keep information supplied to us by our customers strictly confidential and secure.

CookiesCookies are used to keep track of your shopping session and help the site to function and give you the best experience.  Some cookies are essential and are required to help the website function properly.  They are small data files which are placed on your computer or other devices as you browse this website and used to help your computer 'remember' how you used the site.

Data may be collected, however, you can manage how your computer reacts to cookies by changing your website browser settings - though this may cause reduced functionality across the site.

By continuing to use this site you are confirming that you are aware that this site uses cookies and give your consent for cookie data to be collected and used.

Your legal rights

Under certain circumstances you have a number of rights in relation to your personal information. 

• Right to ask what personal data we hold about you.
• Request correction or erasure of any personal data we hold about you.
• Opt out of any marketing communications that we may send you.
• Right to withdraw consent at any time.

Any information you request will be provided free of charge, provided the request is not unfounded, excessive or particularly repetitive.  In this instance we may charge a reasonable fee as specified by law for administrative cost of providing the information.

If you have any questions about how we use your personal data that are not answered here, or regarding any of your rights - please email flossiwooz@gmail.com

Changes to our Privacy PolicyThis Privacy Policy may occasionally need to be amended and updated.  Please check back for any changes which will be published on this page.

Privacy Policy updated: May 2023

Copyright
All designs are and remain under the copyright of Flossiwooz, and are not to be reproduced in any way.

This website and all its content - including, but not limited to, its images, designs, copywriting and logo - is the intellectual property of Flossiwooz. Reproduction of any part of it is not permitted, without the express, prior written consent of Flossiwooz.